At LITTLE PRINCESS, customer satisfaction is our priority.
We carefully check our products before dispatch. However, if you receive a damaged, defective or incorrect item, we are here to help.
You may request a refund if:
You receive a damaged product.
You receive a defective product.
You receive an incorrect item.
Report the issue within 48 hours of receiving your parcel.
Provide your order number and clear pictures or videos of the issue.
The product must not have been washed, worn or altered.
Original tags and packaging should be retained.
Once your request is reviewed and approved, our team will guide you through the refund process.
Approved refunds will be issued through a mutually agreed payment method.
Shipping charges will be refunded where the return is due to our mistake.